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Liz McKeon Salon Business Academy
Module 01: Don’t be a good boss - Be a Great Boss!
Skill 1 - Develop Self Awareness (5:11)
Skill 2 - Communicate Verbally (4:31)
Skill 3 - Set Goals and Articulate the Vision for the Salon (5:04)
Skill 4 - Improve Decision Making (8:05)
Skill 5 - Motivate and Influence Others (7:45)
Skill 6 - Build a Team (6:12)
Skill 7 - Define and Solve Problems (3:07)
Skill 8 - Delegate (4:07)
Skill 9 - Time Management (8:14)
Skill 10 - Manage Conflict (7:21)
Module 02: Are You Standing Out From The Crowd?
Lesson 1 - What is Customer Service? (5:18)
Lesson 2 - What’s your Unique Selling Point? (5:45)
Lesson 3 - The Importance of a great 1st impression (3:24)
Lesson 4 - My goal for my clients (4:31)
Lesson 5 - My Guide to Designing your Client Service Journey (9:15)
Module 03: Selling - Are You Doing Enough of It?
Lesson 1 - High Sales = Salon Success; Low Sales = Salon Failure (2:10)
Lesson 2 - Reasons why clients buy (1:03)
Lesson 3 - Reasons why sales are lost (26:29)
Lesson 4 - No need to worry about being pushy when selling (5:24)
Lesson 5 & 6 - 7 Steps to Selling; Be a financial asset! (12:58)
Module 04: Fast Track To The Money
Lesson 1 - Managing Cashflow (6:08)
Lesson 2 - 5 Stages in Business (2:46)
Lesson 3 - Why Goal Setting is so Important in Salon Business (3:40)
Lesson 4 - Peak Performance (5:47)
Lesson 5 - What is profit and why is it so important? (8:29)
Lesson 6 - Back to Customer Service (9:29)
Module 05: It’s All Up To YOU!
Lecture 1 - 14 Common Characteristics of Successful Salon Owners (5:57)
Lecture 2 - Roles and Responsibilities of the Salon Owner (5:37)
Lecture 3 - When the going gets tough, Keep Going (7:34)
Lecture 4 - The benefits of positive thinking (3:57)
Lecture 5 - My Top 10 Tips to Running a Successful Salon (2:11)
Skill 7 - Define and Solve Problems
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